Can I change pledge levels?
Yes! From the initial survey page, you may select an alternate pledge level. Backers may not ‘downgrade’ pledges to a lower level as it will reduce project funding levels. Backers may also not select ‘Early Bird’ levels as these were available only for a limited time during the funding period. All other pledge levels are available to change to!
Last updated: June 06, 2023 13:25
If I buy more calendars will I receive more free dice bags?
No. The unlocked stretch goals for bags are tied to the reward levels. For each calendar on your reward level (limit 3), you will receive one of the unlocked dice bags of your choice. As with all our projects, each of the unlocked dice bags are available for sale at a discounted rate to backers if extra bags are desired.
Last updated: June 06, 2023 13:30
Why is shipping so expensive?
Rates for shipping have gone up consistently and significantly over the last several years. This is especially the case for USPS International shipments. Any international package over 4lbs must ship by USPS Priority Mail International (this is not our choice) which is another price increase. We attempt to charge as close to actual shipping as possible.
Last updated: June 06, 2023 13:31
Why do you use USPS for shipments?
The USPS offers the best cost and tracking data for us along with a greater ease of use. We are finding UPS is competitive on larger domestic orders, but generally the USPS still beats all other vendors (despite the repeated rate increases over the last 24 months.) Other International shipping options are available, but the rates are many times greater than the USPS.
Last updated: June 06, 2023 13:31
Current Estimated Shipping Date: September 2023Last Updated At: 05/30/23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.